FDFA Website – Members Only Site - Supplier Opportunity

In 2009, the FDFA launched its FDFA Members Only Website via the FDFA website www.dutyfreecanada.com. We are extremely pleased by the response from all members and the level of activity on the site thus far. The objective of this site is to create a central portal of information for all content information relating to the Canadian Duty Free Industry. This site will be managed to ensure information that is populating the site is current and refreshed on an ongoing basis.

What information can you find on the Members Only Site? When you log in, you will find on the left hand side of the page, information regarding key statistics, membership application forms, FDFA bylaws, FDFA Code of Ethics document, Gold Standard winners information and photos, Convention Updates, MP listings for all of the duty free ridings, Member Contact list, Members Buyer’s Guide, Professional Development Information and Supplier Company Information.

The FDFA is planning for 2010 a re-design of the entire FDFA website to create a more contemporary, streamlined and more user-friendly website.

New Professional Development Link Added to Members Only Site – as of December 2009

In November 2009, the FDFA posted the resource documentation from the recent Professional Development Workshop that was held at our semi-annual meeting – Youthography which examined 19 to 34 years olds duty free shopping habits. While this demographic is not our core customer base, this particular group will be emerging through the years as a key market to understand. The FDFA contracted Youthography out of Toronto to conduct a pre-survey to both U.S. and Canadians in this demographic to truly understand products that are of interest, their level of understanding with duty free, etc.

To learn more about this workshop and the survey results, simply go to: the FDFA Members Only Site, under Professional Development – and you will see a sub-link entitled Youthography.

Additionally, we have another sub-link entitled Retail Council of Canada. The FDFA is a national member of the RCC, and as such, they have key resources that the FDFA feels are of value to our duty free members. On the FDFA Members Only Site – RCC sub-link, one will find the following documents:

• RCC – Human Resources: An Analysis of HR trends in Retailing. (this document provides industry wage & benefit benchmarks in retailing, turnover rates, training and education trends in retailing, perceptions of retail careers and more)
• The Independent Retailer – This is the RCC newsletter – Fall 2009 edition
• Credit & Debit Card lobbying documentation

For Supplier Members: What is the Supplier Information Link?

New FDFA Members Benefit – If your company has a new product launch, existing or new product training video’s, product training documentation, or product images that you would like to inform our operator/owners about, please consider informing the FDFA in order that we post on the FDFA website.

Each company, who participates on this link, will have their own dedicated page and there is no cost to you as a FDFA member. The FDFA will store this information for a minimum of 6 months, and at the 6 month mark, you will be automatically contacted by the FDFA to either choose to continue keeping the information stored, have the information refreshed, or have it deleted.

We encourage all of our members to take advantage of this opportunity to communicate your company and product information to the operator members. Currently, we have one supplier member who has taken advantage of this initiative – ACI Brands. For Operator Members – please take this opportunity to review their web page and view their products more in depth.

It should be noted that only operator members will be able to view your respective web page on this site, as we recognize the confidentiality of your product/company information is of importance.

How do you log in to the members only site?

First, you will be asked your username: which is your first initial and last name i.e. John Smith would type JSmith.

Password: type in your store and/or business postal code – with no space i.e. H9M3S7

Note: The member only site is only available for members of the FDFA. Once you have logged in to the members only site, you can update your profile and change your password. This is a secure site.

If you experience any technical difficulties, pls. contact Allison Boucher at the FDFA: aboucher@fdfa.ca. Also, please contact Allison if you would like to add a member of your team to the member’s only site for access.

Back to Top