FDFA Operator Membership Benefits Membership

Building a Foundation of Excellence in the Canadian Duty Free Industry

Our Members – Your Industry Voice

The Frontier Duty Free Association was established over 25 years ago with the vision to act as the voice of the Canadian Land Border Duty Free Industry. Our founding pioneers were forward thinking leaders, who recognized that the future success of the duty free industry was to create a collaborative voice of duty free store owners that would allow the industry to grow expeditiously. It is that same thinking that still prevails amongst today’s Canadian duty free leadership team.

Today’s business and political environment is challenging, so the Frontier Duty Free Association is committed to representing our membership by maintaining high profile relationships and dialogue with government officials,  developing national marketing programs, fostering relationships with strategic industry stakeholder partners, hosting the annual duty free convention and other social events that celebrate our unique industry, providing timely news and key industry statistics that is relevant, and continuously providing programs and services to increase our members professional expertise.

The FDFA membership is the forefront of all FDFA decisions and goals. Our trade association represents 125 duty free owners/operators, supplier members and associate membership. At the FDFA, our goal is to connect and communicate our various member groups so that a true synergy continuously exists amongst our industry leaders.

Government Voice – The FDFA is located in Ottawa, Ontario, to closely monitor Federal Government GR imageactivities that can impact the duty free industry. Through our government relations activities, the FDFA voices industry concerns and communicates our message through all levels of government. Due to our store’s close proximity to the border, our government relations activities can range from border related issues, tourism and small business.

Membership Access Counts – Through our members-only access on the FDFA website, our members have a central online portal to access at anytime key Canadian duty free specific information ranging from our duty free membership contacts, key archived sales and traffic statistics, professional development speeches and resources, award winning duty free marketing, full annual convention resource platform, and so much more.

FDFA Bag Program: through the FDFA’s Bag Program, all land border duty free stores can purchase plastic bags via the FDFA central ordering system. The plastic bag program provides the absolute best national rates that a store would not be able to garner buying direct. Due to the FDFA’s group buying of the plastic bags, and via the FDFA’s longstanding relationship with Canada’s largest plastic bag manufacturer, the FDFA not only facilitates the ordering and pricing of these bags, but conducts annual RFP’s to ensure the lowest possible plastic bag prices are provided to each and every stores.

employee trainingNational Land Border Duty Free 101 Employee Online Certification Program: The FDFA has developed a comprehensive online employee certification program tailored specifically to land border duty free employees. The online program allows employees to study a comprehensive online study module system regarding key information on land border duty free. This program was designed to supplement their own training programs, or replace their current introductory training program.

National Website – www.dutyfreecanada.com – a platform whereby the consumer can quickly know where the stores are located and information that allows the consumer to understand the allowances, the savings they can receive by shopping at our stores, and provide current and timely border information.

Our Convention and the Opportunities – The FDFA hosts the only Canadian duty free convention. hand shakeThe annual convention is the place to be among duty free members. The four day convention promotes and fosters our supplier and operator’s business relationships. The show is the forum to create new business and see old friends. While considered a small industry trade show compared to other global duty free shows, it is an intimate convention that is always fun filled and business oriented. Our member sponsors are recognized for their dedication to the industry and showcased throughout the event with many more supplier opportunities in a given year.

Connecting our Suppliers – With almost 100 supplier companies representing this important FDFA member segment, the FDFA works hard to ensure the supplier’s business needs and important connections within our industry are continuously met. Since our supplier members represent a variety of products sold everyday at duty free stores, this member segment can rely on the FDFA to assist in their business development needs. We are proud to service our suppliers to facilitate information, provide them timely statistics and create business relationship opportunities. As we evolve as an industry association, it is a priority to understand our supplier issues and develop sound solutions that meets all of our members objectives.

Printable version: FDFA Operator Member Benefits 2017


As per our ongoing national membership with the Tourism Industry Association of Canada, the FDFA is now able to offer Operator Members rental car discounts through AVIS and Budget.

What is the discount? – Minimum 5% up to 25%.

This applies for car, van and truck rentals.

To make future bookings that will allow the discounted rates, pls. use the following web links each time you reserve.

AVIS: https://www.avis.com/car-rental/profile/go.ac?C409300

BUDGET: http://www.budgetcarrental.com/budget/assoc/index.html?A735000

If you have any technical difficulties or questions, please contact Allison Boucher or Laurie Karson


As a National Member of the Retail Council of Canada (RCC), all FDFA duty free stores are eligible for group employee insurance benefits through the RCC. This plan offers you all the advantages of volume purchasing with the flexibility of a personal plan.

Employee benefit coverage is tailored to meet your needs, including flexible options at low cost. There is no minimum or maximum group size requirement for participating in the program, and it is available to groups with as few as one employee.

I have attached a brochure on the coverage available and an example of costs based on 4 employees at various ages. This quote was calculated December 2009 and is only for reference purposes.

If would like an actual quote on cost for these benefits for your employees, please contact Morneau Sobeco at 1-800-267-0097 or associations@morneausobeco.com, and note you are a member of the RCC, or complete the form on the attached brochure.

Information they will require to obtain a quote:

  • How many employees
  • If they are owners/mangers or regular employees
  • Employee ages
  • Single or family cover
  • Smoker or non-smoker

Note – You have the option of the employer paying the full benefit premiums or sharing the cost with your employees.