Canada Border Services Agency (CBSA)

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The Frontier Duty Free Association has had a long-standing working relationship with our counterparts at the Canada Border Services Agency (CBSA).

Please find the following information to assist you in any questions you may have relating to the CBSA:

  • CBSA Duty Free Shop Program structure and Contact information
  • Licensing Information
  • Security Requirements
  • Operational Responsibilities
  • Offsite Storage
  • Contraventions and Penalties

Click here to access all publications and/or forms used by FDFA Operator members and others.

Click here to view all of the D-memos

Click here to view the Duty Free Shop Regulatory Amendments - Customs Notice 14-031 December 2014

Click here to view all Duty Free Shop Regulations

For any questions relating to the D-Memo's, please contact your respective CBSA representative (see contacts below) or the FDFA head office at 613-688-9788.

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CBSA Duty Free Shop Program

Doug Band
Director General / Directeur general
Trade and Anti-dumping Programs Directorate / Direction des programmes commerciaux et anti-dumping
Programs Branch / Direction generale des programmes
Canada Border Services Agency / Agence des services frontaliers du Canada

Canada Border Services Agency / Agence des services frontaliers du Canada
222 Queen Street, Office 9137
Ottawa, Ontario  K1A 0L8

Telephone : 613-954-7338
Fax: 613-954-4494
Email: doug.band@cbsa-asfc.gc.ca


Charles Melchers
Director, Regulatory Trade Programs Commercial and Trade Branch Trade and Anti-dumping Programs Directorate / Direction des programmes commerciaux et anti-dumping

Canada Border Services Agency / Agence des services frontaliers du Canada
222 Queen Street, 9th Floor
Ottawa, Ontario  K1A 0L8

Email: charles.melchers@cbsa-asfc.gc.ca
Telephone:613-946-1968


The area responsible for the Canada Border Services Agency (CBSA) bond-able programs is the Commercial Registration Unit in Operations Branch.

    Anie Pulsifer: (613) 941-6727; or,

    Rodney Sharpe: (613) 960-3109

Bonds (i.e., Form D120, Customs Bond) for duty free shops are not purchased from the government and are available on the CBSA website. The bond must be completed and authorized by a financial institution or surety association.

For information on acceptable forms of security for CBSA bond-able programs, please consult memorandum D1-7-1, Posting Security for Transacting Bonded Operations.

Further information on duty free shop security requirements may be found in paragraphs 13 to 20 of CBSA Memorandum D4-3-2, Duty Free Shop – Licensing.