FDFA Business & Professional Development Summit 2015

Playing to Win

Exploring Collaborative Business Strategies and Retail Best Practices
June 7-8, 2015, Chicago, Illinois


Summit Speaker Series & Agenda

FDFA Background Retail Briefs

  • Cuban Products Update
  • Retail Point of Sale System Survey Results
  • Digital Signage
  • T1 Visions - How to the Connected Consumer is Shaping Retailers' Omnichannel Strategy
  • J.C. Willams Group Retail Blogs

Speaker Series Presentations 

Click on links to view/save

CBSA - Brent McRoberts, Director General 

  • CBSA Presentation, including updates on: 
    • Regulatory Changes
    • Potential Tendering Opportunities
    • Duty Free Shop Lease Information
    • Updated Duty Free Shop Policies

McMillan Doolittle - Mara Devitt, Sr. Partner and Dwight Hill, Partner 

Presentation: Strategic Retail Solutions & Duty Free Assortment Planning

Handout: 10 Retail Innovations - A decade of Innovation

Episys - Maribeth Sharkey, Client Relationship Manager 

Presentation: Episys Enterprise Communication Suite for Retail 

Videos: Episys Retail Videos including (no longer available):

  • Art of the Possible
  • The Home Depot
  • World Duty Free


Retail Council of Canada (RCC) - Marcie Wenn and Andrew Siegwart 

Presentation: Duty Free Online Employee Certification


Note - all FDFA operators are members of RCC under the FDFA's national membership. The FDFA will be sending all operators their individual access via email to login to the RCC member's website, which provides resources such as employee certification

J.C. Williams Group - Bruce Winder, Senior Adviser 

Presentation: Turbocharging Duty Free Merchandising

Temple Scott Associates - Duncan Rayner, Vice President 

Duncan Rayner has requested that his presentation not be available online,
please contact the FDFA office for information

Key Duty Free Challenges on Core Product Categories - Operator Discussions

Note the FDFA is currently preparing a formal overview of the discussions, outcome and action plan for the Board's review/approval

Thank You to our Social Event Sponsors


Operator Lunch at theWit
Hosted by John McDonnell

Operator Dinner at Sunda Restaurant
Hosted by Roger Thompson - The Patron Spirits Company

Operator Dinner & Brewery Tour
at Goose Island Brewery
Hosted by Aaron Barchiesi - Labatt Breweries

A special thank you to Andy Rattner and Hashim Ismail from Nuance North America for attending and providing valuable input

Thank you to all the FDFA Operators who attended the 2015 FDFA Business & Professional Development Summit in Chicago and completing our post-summit evaluations. The FDFA Business & Professional Development Committee and FDFA Board of Directors will be reviewing the consolidated evaluation results for consideration in planning of future summits.

The 2016 FDFA Business & Professional Development Summit location will be announced before September 15th.