Customs & Shipping Information world shipping

As many of our Supplier members are aware, finding your shipped materials at the host hotel and arranging for them to be delivered to your suite or booth in a timely manner can be challenging. In an effort to streamline the process and ensure you find your shipment upon your arrival at the hotel, please review the following information and note the FDFA strongly recommends using Freeman to manage your shipping and receiving for the Convention.

Customs & Shipping / Material Handling

Freeman’s has been appointed as the official customs broker for the FDFA Annual Convention & Trade Show. Freeman’s will post the required bonds and securities with Canada Customs; clear your materials through Canadian Customs; prepare export documentation and bills of lading; and arrange customs clearance return for ground/air freight.

The FDFA has also appointed Freeman as the exclusive Show Services supplier, including shipping/receiving and material handling for this year’s trade show. If you require additional furniture, booth displays or advanced shipping/receiving, please download their ‘Exhibitors Package’ and contact them directly to prearrange the delivery.

Exhibitor Kits including Customs Clearance and Material Handling

Shipping Direct to hotel?

If you choose to ship directly to the hotel using your own methods you will be responsible for all package handling fees charged by the hotel. Please review the Westin’s Package Handling document below. The hotel WILL NOT accept deliveries for the FDFA Convention more than 3 days prior to your scheduled arrival.

Process: If sending skids/packages direct to the hotel, complete the Order Form below and return to the hotel to coordinate the arrival of your packages. Use the provided shipping label and send your packages accordingly. Once you arrive, hotel staff will locate your packages and deliver to your booth/suite. Note, skids will need to be broken down before being delivered to a suite – the hotel charges $35/hour for a minimum of 4 hours.

Courier Discounts!

Shipllama offers FDFA members a 10% discount on their already low courier rates and is contributing 2% of all revenue toward the Missing Children Society of Canada.
Use Promo Code: FDFA

For full details: click here

Questions? Contact Allison Boucher at